Prepare the communications response
ARTÉMIA develop communications plans, clarify decision-making roles, prepare messaging frameworks and participate in tabletop exercises.
ARTÉMIA provides communications support during data breaches, ransomware attacks, compromised accounts and other cybersecurity incidents. We work alongside leadership, legal counsel and technical response teams to develop accurate messaging, coordinate stakeholder communications and update the response as new information becomes available.
Identify gaps in decision-making, stakeholder communications and response planning.
ARTÉMIA develop communications plans, clarify decision-making roles, prepare messaging frameworks and participate in tabletop exercises.
ARTÉMIA manage customer, employee, executive and media communications in coordination with the legal and technical teams handling the response.
ARTÉMIA address follow-up communications, unresolved stakeholder concerns and longer-term reputational issues.
During a cyber incident, technical findings, legal requirements and stakeholder needs do not always move at the same pace. Security teams may still be establishing what happened while legal counsel evaluates disclosure obligations and customers, employees or partners are already looking for answers.
ARTÉMIA works across those teams to keep communications accurate, current and useful as the response develops.
As new information becomes available, we update the messaging and help keep communications aligned with the latest verified findings.
We work with technical response teams to understand the confirmed facts, operational impact and areas that are still under investigation.
Legal counsel determines notification requirements, disclosure obligations and other legal considerations that shape the response.
ARTÉMIA turns those decisions into clear communications for customers and other stakeholders. Depending on the incident, that may include notification letters and emails, website updates, FAQs, executive statements, call-center guidance and follow-up communications.
Communications decisions around authority, stakeholder obligations, backup channels and response processes are easier to manage when they have been addressed before an incident begins.
Read the ArticleSome cyber insurance policies cover public relations, crisis communications or related response services. Coverage varies by policy and may depend on insurer approval, prior consent or use of an approved provider.
ARTÉMIA works with organizations and their brokers, insurers, breach counsel and technical response partners when communications support forms part of the insured response. Organizations with cyber insurance should review those provisions before an incident so they already understand how to activate communications support if they need it.
Get in TouchARTÉMIA has supported organizations through cybersecurity incidents and worked with technology companies, regulated industries and other organizations operating in high-stakes environments.
Our role extends beyond drafting statements. We help teams translate technical findings and legal guidance into clear stakeholder communications while protecting credibility and managing reputational risk as the situation develops.
Responding to an active cyber incident or reviewing your readiness before one occurs?
We are here to help.