According to the Family Firm Institute (FFI), there are currently 24 million private and “closely held” businesses in America. With that many businesses out there offering products and services, it creates a great deal of competition and rivalry ...
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Watch out 2016, there’s a hot new marketing topic in town: customer experience. At first glance it may seem obvious – surely any business worth its salt has (positive) customer experience as its top priority. But over the past few years the re...
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You’ll no doubt have heard about Google’s recent announcement that it will move under a newly created parent company, Alphabet. Naturally, this has been much discussed in the media; from this piece in Wired magazine suggesting the chosen font sig...
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You may have read this week that financial giant JP Morgan Chase has decided to opt out of voicemail for all but a small percentage of its employees, citing cost saving, diminished usage and a move towards automated service as the primary reasons. Ac...
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