Customer Experience and Internal Communication in B2B Communication, whether internal or customer-facing, is incredibly important for businesses in terms of customer experience, maintenance, and ROI. This article provides statistics that can act as...
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According to the Family Firm Institute (FFI), there are currently 24 million private and “closely held” businesses in America. With that many businesses out there offering products and services, it creates a great deal of competition and rivalry ...
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Watch out 2016, there’s a hot new marketing topic in town: customer experience. At first glance it may seem obvious – surely any business worth its salt has (positive) customer experience as its top priority. But over the past few years the re...
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