The Next Stage of Evolution – in Customer Service

Customer service moved online a long time ago, shortly after the internet took off. FAQs, email forms and moderated forums sprang up left and right to tackle the myriad problems customers encountered on a daily basis. People were happy with this. Most small questions...

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Ode to the Diode: New LEDs Light Up Energy Savings

See that little red (or blue or green) light on the corner of your computer monitor or cell phone? That’s a light-emitting diode, or LED. They are found in almost every electronic appliance manufactured today, from watches and televisions to stoves and refrigerators....

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Oral Tests Replacing Need for Needles

Watch your mouth, and not just because Ms. Manners said so. Researchers are developing a number of quick, painless tests that can be administered with a simple saliva sample for ailments that previously required blood be drawn. Scientists at the McGill University...

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